CUSTOMER VOICE

TESTIMONIALS FROM JAPANESE RADIOLOGISTS

Kamishirane Hospital

Dr. Ito, Radiologist, Department of Radiology (Taken from the interview)
Mr. Yonemitsu, Radiographer, Department of Radiology (Taken from the interview)


Kamishirane Hospital

Acute care hospital opened in 1987 (Yokohama City, Kanagawa prefecture)
20 clinical departments, 150 beds

Being the central hospital of the region, Kamishirane Hospital is providing healthcare services to local communities while closely cooperating with local clinics. The hospital receives requests for radiological examinations from local clinics, then provides them with exam images and reports.
In the past, they used to receive requests through reservations by telephone and deliver result data in CDs. However, since implementing PSP’s online reservation system, Kamishirane Hospital has managed to improve efficiency for their workflow and positively impact their healthcare community.



PSP’s advantages:

“Proposal-making ability in solving problems for our hospital”

Dr. Ito: At that time, I started to notice there were some problems with our past reservation system. For example, I couldn’t share reports while referring to exam images at the same time, and it would take time when patients bring their data CDs to their local clinics from our hospital.
Originally being a user of PSP PACS and reporting system, I really appreciated that PSP suggested the online reservation system when I was facing such problems.

I definitely feel that I have made the right decision about implementing the system, as I have found many doctors who are effectively using the online reservation system, and the number of examinations are increasing. I hope more and more clinicians from local clinics will start using it in the future.



Advantages of PSP products:

“PSP’s system brings merits to not only our hospitals, but also to patients and affiliated facilities.”

Mr.Yonemitsu (Chief radiographer): From the patients’ point of view, I believe the system has helped to shorten their waiting time at our hospital. Since patients’ information comes to our hospital through the system in advance before their examinations, we can finish their examinations faster, thus saving them more time. If exam rooms are not so crowded, patients can go home soon after making payment, without having to wait to receive their reports or data CDs.

For our hospital, it is also beneficial that we can check patients’ information well in advance. For example, examination requests come to the system with not only body parts information but also detailed comments, which helps us to prepare the procedures beforehand accordingly. In the past, we have experienced cases when the examination request in the referral letter was different from what we heard over the phone.
We really appreciate that we can find out patients’ information beforehand, while in the past without the system, we could only find such information after the patients came in person.

For requesting facilities, doctors can gain access to the images and reports through the system almost simultaneously. In the past, they would have to wait for the patients to come, bringing the data CDs and load the data into their computers. I hope they can make good use of this benefit.



Voices from affiliated facilities:

  • Comparing with the past, reservation time has been shortened.
  • Reservations can be done at any time.
  • It is easy to find available time slots at first glance.
  • The viewing of images is possible before patients come in.



Kitasato University Hospital

Yusuke Inoue, M.D. Department of Diagnostic Radiology (Taken from the interview)


Kitasato University

Private university hospital opened in 1971
(Sagamihara City, Kanagawa prefecture)
32 clinical departments, 1033 beds,
22 diagnostic terminals, approx.3200 client terminals

There used to be 3 different PACS system operating in their hospital (Kitasato University Hospital) and their affiliated hospital (Kitasato University East Hospital). In May 2014, with the construction of a new hospital ward, they took the opportunity to replace their PACS with PSP’s “EV Insite System”. From that time, EV Insite System has stored and managed all images in their hospitals.



PSP’s advantages:

“Competent consulting skills and flexibility”

Our hospital doesn’t have a PACS specialist. Even though we have a large demand for the PACS, we were not exactly sure of what PACS could do or how it could meet our needs. Therefore, we have chosen PSP as our PACS specialist since we believe they have become our partner in providing competent consulting skills to come up with suitable proposals, adapting to our situation and needs.

We can feel PSP’s strong enthusiasm to fulfill our needs and assist radiologic diagnosis. Rather than saying “This is too difficult”, they never give up and work hard to give us the best solution.
We also appreciate their responsibility when working on our projects.
Our system renewal was a complete success because they really met our needs that we initially discussed.



Advantages of PSP products:

“EV Insite R is really satisfying.”

The default display is easily customizable. Also, we can intuitively and comfortably add a series of images in the main window during interpretation.
Reconstructed images and MIP images can be created on the main window, which helps us to compare with other images.
Moreover, fusion features are easy-to-use, which can be applied to not only nuclear medicine, but also MRI images’ interpretation.
Physicians in our clinical departments also commented “our system has become more user-friendly since the system renewal”.

The standalone viewer, EV Insite S is used for clinical exercises in our university. Students are getting more motivated by using almost the same features as of the hospital’s system on EV Insite S. PSP’s system has contributed to making radiological images more appealing.




Otaru General Hospital

Toshikazu Nanbu, M.D. Department of Radiology (Taken from the interview)


Otaru General Hospital

Public hospital opened in 2014
(Otaru City, Hokkaido prefecture)
25 clinical departments, 388 beds,
20 diagnostic terminals

The hospital was opened in 2014 resulting from the merger of 2 public hospitals. Before the merger, they have started using EV Insite System since 2008 and performed a great deal of radiology interpretations despite a shortage of radiologists.



PSP’s advantages:

“They have a relentless challenging spirit for further system enhancement”

PSP’s in-house R&D (Research and Development) team has the most competitive advantage over other vendors. All the developers thoroughly do the research on users’ current situations and share the information to continuously improve their products. They attentively work on our requests to help system enhancements at any time and have been thinking of many more features than are needed.



Advantages of PSP products:

“They allow me to operate the viewer intuitively and create reports more effectively”

User-friendliness and intuitive operations are the appealing points of the PSP viewer. For example, we can flexibly assign our necessary functions to shortcut keys and menu buttons.
I have already registered all of the frequently-used functions to shortcut keys.

The number of interpretation cases have been greatly increasing, yet, I can create reports more effectively thanks to the viewer. If the comparison layout between the current and the past is pasted on the report as a key image, the current and past study dates are displayed together on the viewer. This feature helps clinicians to discover the changes compared with the past.




National Hospital Organization Kumamoto Medical Center

Shunji Yoshimatsu, M.D. Department of Radiology (Taken from the interview)


Kumamoto Medical Center

Former national hospital opened in 1871
(Kumamoto City, Kumamoto prefecture)
33 clinical departments, 550 beds,
16 diagnostic terminals, approx.500 client terminals

The hospital has started using PACS in the radiology department since 2005 and started their hospital-wide filmless workflow since 2007.
At first, they were concerned about terminating films and using the system instead, but they have really come to value the system since it started.
Some of them even said they couldn’t do the diagnostic imaging without PACS.



PSP’s advantage:

“With PSP, we don’t worry about our system expansion”

At first, we only stored CT, MRI, and CR images in PACS. Later, we increased the types of images we store in PACS, such as TV, Scintigraphy, etc. We really appreciate PSP for facilitating the expansion of the data capacity for new modalities by installing the hard disk and the servers, etc.
We can always rely on PSP without worries thanks to their flexibility to adapt to our needs. We had the data capacity increased 5 years after the implementation of PACS and have been using PSP PACS since then.



Advantages of PSP products:

“Effective speed for emergency care”

A lot of patients come to our emergency outpatient unit every day. After all, diagnostic imaging is crucial for emergency care. Without the filmless workflow, we couldn’t immediately look into scanned images.

128-row CT and 64-row CT have expedited our examinations since they were newly installed in the hospital. This means adding a 128-row CT for 4-dimentional scan, to where a 3-dimentional CT data has been stored over a period of time.
The data has more than doubled, yet, EV Insite System can quickly process and display detailed images. This is the advantage of EV Insite System.

We often receive requests to interpret images once examination is completed and EV Insite System has enabled us to deal with almost all of the requests in a timely manner.
Customizability of shortcut keys and right-click menu also expedites our workflow.



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